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Welcome to By Cloud Fragrance's official website These terms and conditions outline the rules and guidelines for using our website and services. By accessing and using our website, you agree to these terms fully. If you disagree with any part of these terms, please do not use our website.

Intellectual Property Rights

By Cloud Fragrance and/or its licensors own all the intellectual property rights and materials contained on this website, except for material you own which you may have chosen to include. You are granted a limited license only, subject to the restrictions provided in these terms, for purposes of viewing the material and making purchases.

User Guidelines

You are expected to use our website responsibly and comply with the following:

Do not engage in any activity that disrupts or interferes with our resources, including servers and networks.
Avoid accessing, or attempting to access, any parts of the website to which you are not authorized.
Refrain from using our website for any unlawful, illegal, fraudulent, or harmful purpose or activity.
User Accounts
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the terms, which may result in immediate termination of your account on our service. You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password.

Commercial Terms

When buying an item, you agree that:

You are responsible for reading the complete item listing before making a commitment to buy it.
You enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
Links to Other Websites
Our service may contain links to third-party websites or services that are not owned or controlled by By Cloud Fragrance. By Cloud Fragrance has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Changes to This Agreement

We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Limitations of Liability

By Cloud Fragrance will not be held responsible or liable for any failure or delay in the performance of its obligations under these terms due to events beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.

Prices and Currency

Base Currency: All fees and prices are expressed in UAE Dirhams (AED).
Modification of Prices: Prices on are subject to change without prior notice. Promotional offers, sales, or the introduction of new products may influence price adjustments. Prices for items that are out of stock or available for pre-order will remain valid after an order has been placed. Should the price of such items increase from the pre-order price, By Cloud Fragrance will notify customers and provide an option to cancel the order. We reserve the right to modify the prices displayed on the website at any time, and such changes will not apply to orders that have already been confirmed or delivered.

Typographical Errors

By Cloud Fragrance strives to ensure the accuracy of the information on our website, including item descriptions, images, compatibility references, detailed specifications, pricing, and links. Despite our efforts, we cannot guarantee that all information is accurate, complete, or current, and we are not responsible for typographical errors or inaccuracies. If an item is listed at an incorrect price due to a typographical or information error, By Cloud Fragrance reserves the right to refuse or cancel any orders placed for that item and to correct the error on our website immediately.

Order Placement

Orders can be placed through our website, by phone, or directly through our retail locations. It is imperative that your personal information is accurate and current when placing an order. We recommend reviewing your order form several times before submission to avoid errors. By Cloud Fragrance is not responsible for incorrect email addresses or delivery addresses provided by customers.

Process Duration

Orders are typically processed within 24 to 48 hours if items are in stock and there are no issues with payment verification. Orders are not processed on weekends or holidays.
Policy for Order Acceptance: Receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. By Cloud Fragrance reserves the right to accept or decline your order for any reason at any time.

Order Recognition

We will keep you informed about your order status via email. Tracking information and order status updates will also be available through your account on our website.

Order Modifications

You may modify your order provided it has not already been charged or shipped. Please contact us directly during business hours to make any changes. Email requests for order modifications are not recommended due to the volume of emails we receive.

Cancel Orders

Orders that have not yet been shipped or processed may be canceled. To cancel an order, please contact us directly during business hours. Email cancellations are not advised due to the potential delay in receiving and processing the request.

Accepted Methods

 By Cloud Fragrance currently accepts Cash on Delivery (COD) within the United Arab Emirates. We employ multiple security measures and certifications to ensure the safety of our customers on our website. By Cloud Fragrance is not liable for any security breaches that may occur from viruses or malicious software on the user’s computer.

Right to Refuse Service

By Cloud Fragrance reserves the right to refuse delivery or honor an order if there are unpaid charges on previous orders or if there is a legal dispute between By Cloud Fragrance and the customer.

Your Privacy

Please read our Privacy Policy.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Dubai, United Arab Emirates, without regard to its conflict of law provisions.

Contact Us

For any questions about these Terms, please contact us at:
Address: By Cloud Fragrance, Al Wasl, Dubai, United Arab Emirates

Entire Agreement

These Terms constitute the entire agreement between us regarding our service and supersede and replace any prior agreements we might have had between us regarding the service.

Feedback and Complaints

User feedback is welcome. If you have any complaints or would like to make a suggestion, please contact us. We aim to resolve complaints and improve our services based on user feedback.