BY CLOUD FRAGRANCE L.L.C Terms & Conditions
You do not have a right to return, replace or exchange products in respect of:
- products that are classified as hazardous materials or use flammable liquids or gases;
- products that have been used or damaged by you or are not in the same condition as you received them;
- any consumable product which has been used or installed;
- products with tampered or missing serial numbers; or
- products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products).
Your refund from BY CLOUD FRAGRANCE L.L.C:
For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
- if the products are faulty or not as described on our Site; or
- if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
Refund procedure at BY CLOUD FRAGRANCE L.L.C :
We will issue a refund to you depending on the method you used for payment, as follows:
- if you paid by cash on delivery, we will issue a refund to your wallet; or
- if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
To verify your mobile number for COD payment method:
When choosing Cash on Delivery payment method your mobile number needs to be verified on BY CLOUD FRAGRANCE L.L.C , you will be prompted to enter a One-Time Password that will be sent to the mobile number registered on your account. Once done, click Continue to proceed with your order.