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Welcome to By Cloud Fragrance, a premier luxury perfume brand based in Dubai, UAE, offering an exquisite selection of fragrances delivered globally. We are dedicated to protecting the privacy and security of our customers and visitors. This privacy policy explains how we handle and use your personal data when you visit our website,, engage with us, or use our services. Should you have any questions or concerns about our practices or this policy, please contact us at:


Physical Address:
By Cloud Fragrance,
Al Wasl, Dubai,
United Arab Emirates

This policy applies to all information collected through our website and any related services, sales, marketing, or events (referred to collectively in this privacy policy as the "Services").

What Information Do We Collect?

Personal Information You Disclose to Us

We collect information that you provide to us when registering on the site, placing an order, subscribing to our newsletter, responding to a survey, filling out a form, using live chat, opening a support ticket, or entering information on our site. The personal information that we collect depends on the context of your interactions with us and the site, the choices you make, and the products and features you use. The personal information we collect can include the following:

Name and Contact Data
We collect your first and last name, email address, postal address, phone number, and other similar contact data.


We collect passwords, password hints, and similar security information for authentication and account access.

Payment Data
We collect data necessary to process your payment if you make purchases, such as your payment instrument number (credit card number), and the security code associated with your payment instrument.

Information Automatically Collected

In Short

Certain information is automatically collected when you visit our site. This information does not reveal your specific identity (such as your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about when and how you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services, for troubleshooting, and for our internal analytics and reporting purposes.

How Do We Use Your Information?
We use the information we collect or receive:

To Facilitate Account Creation and Logon Process. If you choose to link your account with us to a third-party account *(such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
To Send Administrative Information to You. We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.

Fulfill and Manage Your Orders.

We use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Site.
To Deliver Targeted Marketing to You.
We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:


We may process your data if you have given us specific consent to use your personal information for a specific purpose.

Legitimate Interests
We may process your data when it is reasonably necessary to achieve our legitimate business interests.

Performance of a Contract

 Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

Legal Obligations

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Is Your Information Transferred Internationally?

Our servers are located in Dubai, UAE. If you are accessing our Services from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information in the United Arab Emirates and other countries.

How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How Can You Contact Us About This Policy?

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO) at or by postal mail at:
By Cloud Fragrance,
Al Wasl, Dubai,
United Arab Emirates